Plot:
After the newspaper she worked at folded, Emily Guendelsberger started working in one of Amazon’s fulfillment centers. As a journalist, she was interested in not only experiencing this kind of work first-hand, but also talking to the people who worked in this type of low-wage job. This journey took her from the isolated warehouse aisles of Amazon, to a call center working on behalf of AT&T, to the ultimate low-wage job: McDonalds. On the Clock is an insightful look at the service industry, the way that major corporations treat their employees, and the future of low-wage work in the time of artificial intelligence and increasing automation.
What I loved most:
In this book, Guendelsberger acknowledged that she might have a different experience of these kinds of jobs than most people who work them long-term. She frequently reminded herself while working at Amazon that this was a temporary gig for her. She takes care to include the perspectives of her coworkers, for whom these jobs are a longer term lifestyle. It’s so easy to live in a bubble, never considering the perspectives of people with experiences different than ours. This book is important reading for all people, but seems extra important for those who live in relative luxury. A real person has to go find that loofah you ordered from Amazon and get it ready to be shipped to you. A real person is on the other side of the phone when you’re mad about having to pay your bill. A real person just prepared that Big Mac for you. On the Clock reminds us to treat all people with the dignity they deserve.
Read this book if you like:
Low-key economics, considerations of the job market, memoirs
Book details:
- Author: Emily Guendelsberger
- Publisher: Little, Brown and Company
- Date of Publication: July 16, 2019
- Age Recommendation: Adult
- Look up On the Clock on WorldCat to find it at a library near you!



